- Position: Project Manager
- Time: Nov 2021 – Dec 2021
- Team size: 5
- Domains: Customer care · Guarantee · IOS & Android Mobile Application
The application supports customers to activate the warranty and look up the warranty after purchasing. Other features include looking up the device’s error code information or requesting home support through the application. The application is connected to the company’s electronic repairer ecosystem and dispatches employees to support customers. The project includes two applications deployed Apple Store and CH Play. View it on Apple Store · CH Play.
- SK Home: Used to view warranty information and request repairmen.
- SK Thợ: Manage repair requests and save proof when the repair is done
- Manage and monitoring requirements traceability. Work closely with stakeholders to identify impacts to business processes as a result of system or application changes.
- Lead the product requirement implementation, ensure the increments are delivered correctly and effectively with validation and verification.
- Assist on project scope, estimation, planning, requirement sign off and project change request.
- Working with the team to ensure that deadlines, goals.